Hi Sabina,

Thanks for your question. First of all, make sure that the entire link is copied. To do this, try copying the link manually from your email client to your web browser. It should be one long line with no line breaks or spaces. Intuitively and without having looked at the problem closer, I think that your mail client might add line breaks or spaces or some other formatting to the link and therefore the link is not working.

If cutting and pasting (and removing spaces) works, please contact your it department to see if they can solve the fact that your email client adds formatting to links. Otherwise please let me know and we'll continue troubleshooting.

Best regards,
Karolina