Answered question

Sound in Netviewer

I am experiencing that the sound in the webinar tool netviewer is falling out from time to time . It's like a word or two here and there does not get through. Have you heard about this problem before?

Thomas Hartvigsen
Thomas Hartvigsen

Thomas Hartvigsen

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Thomas Hartvigsen
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April 29, 2010
about 2 years ago
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Karolina Wicksén Jackson-Ward

Karolina Wicksén Jackson-Ward

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Hi Thomas,

Thanks for your question.

This can have to do with the firewall-settings, the following information will be needed by the system administrator to enter in the firewall:

Server-Addresses and IP-Addresses of Netviewer:

nv-projectplace-vms01.netviewer.com IP 82.98.68.84
nv-projectplace-vms02.netviewer.com IP 82.98.68.92
nv-projectplace-vms03.netviewer.com IP 62.146.40.120

Port 80 needed and Port 2000 recommended.

If the above doesn't fix your problem, I recommend that you contact our online meeting partner directly at support@netviewer.com as they could have more information about what's causing this.

Please let me know if your problems gets resolved.

All the best,
Karolina

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Karolina Wicksén Jackson-Ward
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