We have had problems lately with online meetings going down after approx 10 minutes. Is this a problem that you have experienced from other customers as well?
Hi Ian,
Thanks for your question. This could be due to your firewall settings and usually then the problem will occur for everyone who connects through the same firewall. Maybe it has been updated recently?
Try opening up for Netviewer in your firewall. I don't know if you administer it yourself or if you have a company IT dept, but this is what we recommend that you open up your firewall to:
Server-Addresses and IP-Addresses of Netviewer:
nv-projectplace-vms01.netviewer.com IP 82.98.68.84
nv-projectplace-vms02.netviewer.com IP 82.98.68.92
nv-projectplace-vms03.netviewer.com IP 62.146.40.120
Port 80 needed and Port 2000 recommended
Hope that this solves the problem for you.
I will also paste the actual solution for this (local) problem:
At last we have made some changes that seem to make our meetings more stable. Our technicians have adjusted our new ISA-server. They increased " The number of HTTP requests per minute" from 600 to 900 under connections settings in configuration - general - configure flood mitigation limits.
Best regards,
Karolina
Sorry to say the problem goes on even after the firewall changes. "The connection to the Netviewer server has been interrupted. (700.1995.12152)" . Any other theories from your side?
Rgds Ian
Do you connect thorough a proxy? and is this something you experience from both work and home for instance?
I will forward your question to netviewer support to see if they have any more information about this.
Best regards,
Karolina
This is the answer I got from Netviewer "this problem isn't a general problem. So i ask for the logfiles of this user. You can find it in the folder in which the executable is or in the folder %AppData% and there in the folder of netviewer. You can open this folder by click-through "Start" -> "Run" and type there %AppData%. "
If you prefer, you can send the logfiles to support@projecplace.com
All the best,
Karolina
Hi,
Just to let everyone know that this seems to be a local problem. I will let you know if there is some general information that can be published here.
Best regards,
Karolina
